FAQS

1. What type of clothing do you offer?
RoseFold specializes in women’s fashion clothing, including everyday wear, stylish statement pieces, seasonal trends, and timeless essentials designed to help you feel confident and fashionable.

2. Do you offer international shipping?
Yes, we ship internationally!
We’re excited to bring our fashion collections to customers around the world.

3. How long does shipping take?
We process orders within 1–3 business days. Shipping typically takes 3–7 business days depending on your location. You’ll receive a tracking number as soon as your order ships.

4. How can I track my order?
Once your order is shipped, you will receive an email with tracking details. You can use this link to follow your package until it arrives.

5. What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed, and unused items with original tags. To start a return, please email us at info@rosefold.shop with your order number and reason for return.

6. What payment methods do you accept?
We accept all major payment options, including:

Visa, MasterCard, American Express, Discover

PayPal

Shop Pay

Apple Pay

Google Pay

Afterpay (Buy now, pay later in 4 interest-free installments)

Your payment information is encrypted and secure at all times.

7. Can I exchange an item?
Yes, exchanges are accepted for size or color variations, as long as the item is in its original condition. Please contact us to arrange an exchange.

8. What should I do if I receive a damaged or incorrect item?
If you receive a defective or incorrect item, please contact us within 3 days of delivery at info@rosefold.store ;with a photo of the item and your order number. We’ll make it right as quickly as possible.

9. Can I cancel or change my order after placing it?
If your order hasn’t been processed yet, we can cancel or make changes. Please contact us as soon as possible at 415-565-7800 or emai info@rosefold.store.

10. How do I contact customer service?
You can reach us anytime by email at info@rosefold.store or by phone at

415-565-7800 during business hours.

11. Where are you located?
RoseFold is based in Santa Clarita, California. Our full address is:

1600 W Slauson Ave m1, Los Angeles California 90047, United States